Provider incident title: “Video Generation Delays”
Started
Wednesday, May 6, 2026
04:43 PM UTC
Duration
2h 26m
total
Resolved
07:09 PM UTC
May 6, 2026
We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.
Synthesia is back online
View current status and uptime history
Synthesia 30-day uptime: 100% based on Tickerr's independent monitoring checks.
This incident was sourced from Synthesia's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.
This incident lasted 2h 26m.
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