Provider incident title: “Support Service Unavailable”
Started
Monday, June 1, 2026
09:59 AM UTC
Duration
3h 15m
total
Resolved
01:14 PM UTC
Jun 1, 2026
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.
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This incident was sourced from Synthesia's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.
This incident lasted 3h 15m.
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