Provider incident title: “Performance Issues”
Started
Thursday, August 6, 2026
08:18 AM UTC
Duration
4h 34m
total
Resolved
12:53 PM UTC
Aug 6, 2026
We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and scenes failing to copy or duplicate in the editor. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
Our engineering team is continuing to investigate the issue, and are aware of impacted performance for both roleplays and avatar functionality alongside editor and video generation issues, we will update as soon as we have further information.
We are continuing to investigate reported performance issues impacting the editor, video generation, roleplays, and avatar functionality. We will provide updates as we have more information.
A fix has been deployed, we are monitoring.
We are continuing to monitor as systems stabilise.
All systems are now back to full function. The incident has been resolved.
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This incident was sourced from Synthesia's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.
This incident lasted 4h 34m.
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