Is HeyGen down right now?
HTTP endpoint monitoring - checked every 5 minutes · How we classify outages
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HeyGen is currently operational - 753ms HTTP response. Last checked . 90-day uptime: 99.9%.
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90-day uptime
99.9%
9 incidents (90d)
Response now
753ms
HTTP p50 (7d)
735ms
median ping response
HTTP p95 (7d)
1324ms
tail ping response
Response time (7 days)
p50 735ms·p95 1324msⓘ HTTP response times from Tickerr's monitoring server to HeyGen's status or homepage endpoint - not API inference latency or time-to-first-token (TTFT). For API benchmark data, see third-party sources like Artificial Analysis.
90-day uptime
Incident history
Status: Investigating We are investigating an issue with Video Agent chats not surfacing and loading
Status: Identified We’re investigating an issue affecting some video generation requests. The issue has been identified. Affected components https://app.heygen.com (Degraded performance)
Status: Resolved Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes. Affected components https://api.heygen.com (Operational) https://…
Status: Identified Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related. Affected com…
Status: Investigating Team is investigating the cause expect slow downs on services.
Status: Identified Several services across HeyGen + LiveAvatar are degraded. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api…
Status: Investigating We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
Status: Investigating A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.
Status: Identified Flaky sessions. Investigating and mitigating Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)
Related pages
About HeyGen status
HeyGen is an AI video generation platform that creates talking-avatar videos. When HeyGen is down, video rendering and avatar creation fail. HeyGen outages typically affect the rendering queue first - jobs submitted before an outage may still process when service recovers.
You can also check the official HeyGen status page.