Is HeyGen down right now?
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HeyGen is currently operational - 465ms HTTP response. Last checked . 90-day uptime: 99.9%.
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90-day uptime
99.9%
9 incidents (90d)
Response now
465ms
HTTP p50 (7d)
699ms
median ping response
HTTP p95 (7d)
1304ms
tail ping response
Response time (7 days)
p50 699ms·p95 1304msⓘ HTTP response times from Tickerr's monitoring server to HeyGen's status or homepage endpoint - not API inference latency or time-to-first-token (TTFT). For API benchmark data, see third-party sources like Artificial Analysis.
90-day uptime
Incident history
Status: Investigating Team is investigating the cause expect slow downs on services.
Status: Identified Several services across HeyGen + LiveAvatar are degraded. Affected components https://app.heygen.com (Degraded performance) https://api.heygen.com (Degraded performance) https://api…
Status: Investigating We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
Status: Investigating A spike is slowing down multiple services. We are investigating the issue and expect slow performance until it is fixed.
Status: Identified Flaky sessions. Investigating and mitigating Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)
Status: Investigating Services are experiencing outages. Investigating the root cause. Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) https://api.liveava…
Status: Identified Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance. Affected components https://www.liveavatar.com (Degraded performance) https:/…
Status: Investigating We have identified an issue resulting in degraded performance for the web application and API service. Affected components https://app.heygen.com (Degraded performance) https://a…
Status: Resolved This issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC. Affected components https://app.heygen.c…
Related pages
About HeyGen status
HeyGen is an AI video generation platform that creates talking-avatar videos. When HeyGen is down, video rendering and avatar creation fail. HeyGen outages typically affect the rendering queue first - jobs submitted before an outage may still process when service recovers.
You can also check the official HeyGen status page.