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HeyGen

Is HeyGen down right now?

HTTP endpoint monitoring - checked every 5 minutes · How we classify outages

HeyGen is currently operational - 391ms HTTP response. Last checked . 90-day uptime: 99.9%.

Operational391ms response

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HeyGen status

90-day uptime

99.9%

10 incidents (90d)

Response now

391ms

HTTP p50 (7d)

558ms

median ping response

HTTP p95 (7d)

1387ms

tail ping response

Response time (7 days)

p50 558ms·p95 1387ms

HTTP response times from Tickerr's monitoring server to HeyGen's status or homepage endpoint - not API inference latency or time-to-first-token (TTFT). For API benchmark data, see third-party sources like Artificial Analysis.

90-day uptime

May 26 99.8%Jun 26 100%Jul 26 100%
99.9%
90-day uptime · HTTP + API inference
Apr 13Today
100%99–99.9%95–99% or API failures<95% or major API failures
HTTP pings + API inference checks · checked every 5 min · 90 days

Incident history

Major OutageResolvedOfficial
Jul 1, 2026
07:54 PM UTC
Service Outage

Status: Investigating Services are experiencing outages. Investigating the root cause. Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) https://api.liveava…

4h 5m
Partial OutageResolvedOfficial
Jun 30, 2026
07:28 PM UTC
GPU Vendor Issue

Status: Identified Due to a lack in GPUs available - we're seeing an increase in outages and a degradation in performance. Affected components https://www.liveavatar.com (Degraded performance) https:/…

1h 47m
DegradedResolvedOfficial
Jun 22, 2026
08:01 PM UTC
Degraded Performance

Status: Investigating We have identified an issue resulting in degraded performance for the web application and API service. Affected components https://app.heygen.com (Degraded performance) https://a…

1h 28m
Major OutageResolvedOfficial
Jun 18, 2026
07:39 AM UTC
Temporary Outage

Status: Resolved This issue has been resolved. We saw elevated errors on the web app and api service between 11:45pm PT / 60:45 UTC and 12:10am PT / 07:10 UTC. Affected components https://app.heygen.c…

0m
Major OutageResolvedSynthetic probe
May 25, 2026
05:25 PM UTC
HeyGen service disruption detected
5m
Partial OutageResolvedOfficial
May 19, 2026
10:59 PM UTC
Elevated Error Rates across APP and API

Status: Identified We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix. Affected components https://api.liveavatar.…

30m
Partial OutageResolvedOfficial
Apr 29, 2026
06:01 PM UTC
"Generate Result" Button Not Responding

Status: Resolved https://www.heygenverse.com/a/f2f4f441-aa1a-4ada-9200-aa7d1a79e07f

7d 18h
Partial OutageResolvedOfficial
Apr 25, 2026
08:05 PM UTC
Elevated Errors for APIs

Status: Monitoring We identified an issue with our apis and deployed a fix. We are continuing to monitor. Affected components https://api.heygen.com (Degraded performance)

39m
Partial OutageResolvedOfficial
Apr 14, 2026
06:13 PM UTC
App not operational

Status: Investigating We have identified an issue that cause the HeyGen platform to be not operational Affected components https://app.heygen.com (Full outage) https://api.heygen.com (Full outage) htt…

22d 18h
DegradedResolvedOfficial
Apr 13, 2026
03:48 PM UTC
Slow video creation

Status: Investigating We have identified an issue where the creation of videos aren't getting processed.

23d 21h

Related pages

About HeyGen status

HeyGen is an AI video generation platform that creates talking-avatar videos. When HeyGen is down, video rendering and avatar creation fail. HeyGen outages typically affect the rendering queue first - jobs submitted before an outage may still process when service recovers.

You can also check the official HeyGen status page.