HeyGen Partial Outage - September 9, 2026

Provider incident title: “Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions”

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Started

Wednesday, September 9, 2026

07:25 PM UTC

Duration

4h 5m

total

Resolved

11:30 PM UTC

Sep 9, 2026

Severity: Partial Outage|Affected: HeyGen|Duration: 4h 5m

Incident Timeline

11:30 PM UTC—Resolved

Status: Identified Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related. Affected components https://api.heygen.com (Partial outage)

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About This Report

HeyGen 30-day uptime: 100% based on Tickerr's independent monitoring checks.

This incident was sourced from HeyGen's official status RSS feed. Tickerr polls RSS feeds every 10 minutes and merges updates from the same outage into a single incident timeline.

This incident lasted 4h 5m.

Tickerr monitors 90+ AI tools independently. View live HeyGen status or all AI tool status.