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Major OutageResolvedOfficial report

Synthesia Loading Issues

Started

Thursday, April 16, 2026

10:54 AM UTC

Duration

1h 45m

total

Resolved

12:39 PM UTC

Apr 16, 2026

Incident Timeline6 updates · newest first

Resolved12:39 PM UTC · Apr 16, 2026

This incident has been resolved.

Investigating12:02 PM UTC · Apr 16, 2026

We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we receive more information.

Investigating11:19 AM UTC · Apr 16, 2026

We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.

Investigating11:19 AM UTC · Apr 16, 2026

We are continuing to investigate this issue.

Investigating10:58 AM UTC · Apr 16, 2026

We are continuing to investigate this issue.

Investigating10:54 AM UTC · Apr 16, 2026

We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

Synthesia is back online

View current status and uptime history

Synthesia status →

Other Synthesia incidents

Major Outage
Service disruption detected
Apr 16, 2026
Degraded Performance
Video Generation & Performance Issues
Apr 8, 2026
Degraded Performance
Watch page and Share player failing to display for Interactive videos
Apr 2, 2026
Partial Outage
Video Generation Delays
Mar 27, 2026
Degraded Performance
Video Generation Delays
Mar 18, 2026

View all Synthesia incident history →