Provider incident title: “Help Center Chat Support Degraded”
Started
Friday, October 23, 2026
09:30 PM UTC
Duration
16m
still ongoing
We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance. We apologize for the inconvenience and will provide updates as they become available.
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These incidents from the same provider started around the same time - likely the same underlying issue.
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