HeyGen Partial Outage - April 25, 2026

Status: Resolved This issue was resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Status: Resolved This issue has been resolved. Avatar IV jobs will be resume normal processing. Affected components https://www.heygen.com (Operational)

Status: Resolved The issue has been resolved. All services are operating normally.

Status: Resolved We have identified the problem and put in a correction. Service should be behaving as usual. The cache was in a bad state and some speech audio generations would have been corrupted. This issue began with a deployment on our side at 3am PST. So any videos between then and 1130am PST might have been impacted Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Status: Resolved The issue has been resolved Affected components https://api.heygen.com (Operational)

Status: Resolved incident is resolved Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Status: Resolved Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational)

Status: Resolved The issue has been resolved. Affected components https://app.heygen.com (Operational) https://api.heygen.com (Operational)

Status: Resolved The platform is fully operational now. Affected components https://www.heygen.com (Operational) https://app.heygen.com (Operational) https://api.heygen.com (Operational) https://api.liveavatar.com (Operational) https://app.liveavatar.com (Operational) https://www.liveavatar.com (Operational)