HeyGen Partial Outage - May 19, 2026

Provider incident title: “Elevated Error Rates across APP and API”

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Started

Tuesday, May 19, 2026

10:59 PM UTC

Duration

30m

total

Resolved

11:30 PM UTC

May 19, 2026

Severity: Partial Outage|Affected: HeyGen|Duration: 30m

Incident Timeline

11:30 PM UTC—Resolved

Status: Identified We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix. Affected components https://api.liveavatar.com (Degraded performance) https://app.liveavatar.com (Degraded performance)

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About This Report

HeyGen 30-day uptime: 100% based on Tickerr's independent monitoring checks.

This incident was sourced from HeyGen's official status RSS feed. Tickerr polls RSS feeds every 10 minutes and merges updates from the same outage into a single incident timeline.

This incident lasted 30m.

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