Provider incident title: “Twilio Native Integration: Some Successful Transfers Show as Failed”
Started
Thursday, April 16, 2026
05:08 PM UTC
Duration
20d 19h
total
Resolved
12:55 PM UTC
May 7, 2026
Status: Investigating Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding. Both custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected. All information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling. Affected components UI (Degraded performance)
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This incident was sourced from ElevenLabs's official status RSS feed. Tickerr polls RSS feeds every 10 minutes and merges updates from the same outage into a single incident timeline.
This incident lasted 20d 19h.
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