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Errors with workspaces for new users (created today)

Status: Resolved The issue has been fixed; this affected only newly created accounts today. Impact is less than 100 workspaces. Affected components ElevenCreative (Operational)

Some newly created voices may not appear in “My voices” search

Status: Resolved The issue has been resolved, and all the voices should be visible now. This only affected workspaces with 50,000 or more voices.

Degraded SIP Calls – Transfer to Human Affected

Status: Resolved The root cause was an incompatibility in how ElevenLabs handled mid-dialog re-INVITEs. When SIP providers sent re-INVITEs, ElevenLabs responded with 488, which some providers treat as…

Intemittent failures on inbound SIP calls

Status: Resolved The issue has been fully resolved. The issue was only with the calls on the EU Residency. Affected components Telephony (Operational)

Elevated Error Rates

Status: Resolved We were able to identify the root cause of the increase in errors. We have implemented a fix to mitigate any possible occurrences moving forward. Affected components Other (Operationa…

SIP Call Failures and Initial Audio Delay

Status: Resolved EU Residency: Starting Saturday, March 14th at approximately 17:00 UTC, some calls were affected by connection failures, or connected with silent audio. This was fully resolved at 08:…

ASR and dubbing services down

Status: Resolved Our team has resolved the issue, services are back to normal. Affected components Other API endpoints (Operational) Speech to Text (Operational)

EU and IN Residency Webpages Inaccessible

Status: Resolved We have confirmed full functionality of both EU and IN residency webpages. Affected components ElevenCreative (Operational) UI (Operational)

SIP Trunking Failures

Status: Resolved We have confirmed with affected clients and in our analytics that SIP trunking functionality is now fully restored. Affected components Conversations (Operational)

Voice Not Found Generation Failures

Status: Resolved We have confirmed fully restored functionality of the voice of "George". Affected components Text to Speech (Operational) Conversations (Operational)

Small number of calls being stuck in "in progress" state

Status: Resolved The issue has been resolved. Affected components Conversations (Operational)

Conversation latency

Status: Resolved Gemini model performance has fully recovered; Our cloud provider has informed us that the upstream issue is fully resolved, and we have carefully tracked our metrics to confirm this. …

Elevated 429 “system_busy” errors from STT

Status: Resolved Error rates have returned to the baseline. Affected components Speech to Text (Operational)

Website Slowness and API Request Latency

Status: Resolved As of 7:45 PM UTC, all affected services have fully recovered and are operating normally. Agents Platform and Audio Platform (Website) have returned to full health. Text-to-Speech (TT…

Agents - v3 conversational model

Status: Resolved The issue has been resolved. Affected components Conversations (Operational)

Failures for Post Call Webhooks

Status: Resolved We had a temporary outage between 13:26 and 13:56 UTC, which resulted in a number of post call webhook failures. This issue should now be resolved. Affected components Other (Operatio…

V3 requests intermittently produced static noise

Status: Resolved The error rates have now returned to normal levels Affected components Text to Speech (Operational)

Degraded RAG performance

Status: Resolved The RAG performance issue is now resolved. Affected components RAG (Operational)

Post-Call Webhook Schema Missing conversation_id

Status: Resolved The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later. Affected components Other API endpoints…

Data Extraction/Call Summary Disruption and Conversation Latency

Status: Resolved We have confirmed the release of our Data Extraction fix has continued to mitigate issue occurrence during peak traffic and that rates of Data Extraction failures are below pre-incide…