Provider incident title: “Plan Upgrade Delay”
Started
Wednesday, May 27, 2026
03:32 PM UTC
Duration
3h 57m
total
Resolved
07:30 PM UTC
May 27, 2026
Status: Investigating We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available. Affected components Other (Degraded performance)
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This incident was sourced from ElevenLabs's official status RSS feed. Tickerr polls RSS feeds every 10 minutes and merges updates from the same outage into a single incident timeline.
This incident lasted 3h 57m.
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