ElevenLabs Partial Outage — April 22, 2026

Status: Resolved The issue has been fully resolved. Affected components Other (Operational) ElevenCreative (Operational)

Status: Resolved The issue with Static SIP traffic on the EU residency server has been fully resolved. Affected components Conversations (Operational)

Status: Resolved We have confirmed the release of our Data Extraction fix has continued to mitigate issue occurrence during peak traffic and that rates of Data Extraction failures are below pre-incident baseline. Affected components Conversations (Operational)

Status: Resolved The fix to resolve the missing conversation_id in Post Call Transcripts has been successfully deployed. A detailed RCA will be published later. Affected components Other API endpoints (Operational)

Status: Resolved The RAG performance issue is now resolved. Affected components RAG (Operational)

Status: Resolved The error rates have now returned to normal levels Affected components Text to Speech (Operational)

Status: Resolved We had a temporary outage between 13:26 and 13:56 UTC, which resulted in a number of post call webhook failures. This issue should now be resolved. Affected components RAG (Operational) Other API endpoints (Operational) Other (Operational) Text to Speech (Operational) Telephony (Operational) UI (Operational) Quality (Operational) Conversations (Operational) Speech to Text (Operational) ElevenCreative (Operational)

Status: Resolved The issue has been resolved. Affected components Conversations (Operational)

Status: Resolved As of 7:45 PM UTC, all affected services have fully recovered and are operating normally. Agents Platform and Audio Platform (Website) have returned to full health. Text-to-Speech (TTS), Speech-to-Text (STT), and Dubbing APIs were unaffected throughout the incident. The root cause has been identified and remediated. We will be conducting a thorough post-incident review and will share further details in a follow-up report. We apologize for the disruption and appreciate your patience throughout this incident. If you are still experiencing any issues, please don't hesitate to contact our support team. Affected components Other (Operational) ElevenCreative (Operational) Other API endpoints (Operational) UI (Operational) Speech to Text (Operational)

Status: Resolved Error rates have returned to the baseline. Affected components Speech to Text (Operational)

Status: Resolved Gemini model performance has fully recovered; Our cloud provider has informed us that the upstream issue is fully resolved, and we have carefully tracked our metrics to confirm this. Affected components Conversations (Operational)

Status: Resolved The issue has been resolved. Affected components Conversations (Operational)

Status: Resolved We have confirmed fully restored functionality of the voice of "George". Affected components Text to Speech (Operational) Conversations (Operational)

Status: Resolved We have confirmed with affected clients and in our analytics that SIP trunking functionality is now fully restored. Affected components Conversations (Operational)

Status: Resolved We have confirmed full functionality of both EU and IN residency webpages. Affected components UI (Operational) ElevenCreative (Operational)

Status: Resolved Our team has resolved the issue, services are back to normal. Affected components Other API endpoints (Operational) Speech to Text (Operational)

Status: Resolved EU Residency: Starting Saturday, March 14th at approximately 17:00 UTC, some calls were affected by connection failures, or connected with silent audio. This was fully resolved at 08:00 UTC on March 16th. Cross-Region: Starting Sunday, March 15th at approximately 01:00 UTC, some conversations experienced a 1 second delay to initial audio. In some cases, this caused disconnections due to how some SIP trunks handled the audio delay. This issue was fully resolved at 16:00 UTC on March 16th. Affected components RAG (Operational) Other API endpoints (Operational) Conversations (Operational) Other (Operational) Text to Speech (Operational) Telephony (Operational) UI (Operational) Quality (Operational) Speech to Text (Operational) ElevenCreative (Operational)

Status: Resolved We were able to identify the root cause of the increase in errors. We have implemented a fix to mitigate any possible occurrences moving forward. Affected components Other (Operational) Text to Speech (Operational) Speech to Text (Operational)

Status: Resolved The issue has been fully resolved. The issue was only with the calls on the EU Residency. Affected components Telephony (Operational)

Status: Resolved The root cause was an incompatibility in how ElevenLabs handled mid-dialog re-INVITEs. When SIP providers sent re-INVITEs, ElevenLabs responded with 488, which some providers treat as fatal, issue a BYE, and terminate the call. Per RFC 3261, a 488 should not necessarily result in session termination, but provider behaviour varied. Affected components Telephony (Operational)

Status: Resolved The issue has been resolved, and all the voices should be visible now. This only affected workspaces with 50,000 or more voices.

Status: Resolved The issue has been fixed; this affected only newly created accounts today. Impact is less than 100 workspaces. Affected components ElevenCreative (Operational)

Status: Resolved We have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline. Affected components Telephony (Operational)

Status: Resolved The issue has been resolved, and the system is now showing the correct message. Affected components UI (Operational) Conversations (Operational)

Status: Monitoring We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. We are continuing internal work to ensure this is fully corrected. Affected components Other (Operational)