Provider incident title: “Delays in customer support responses”
Started
Friday, October 23, 2026
03:41 AM UTC
Duration
2h 17m
total
Resolved
05:58 AM UTC
Oct 23, 2026
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.
As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.
We have applied the mitigation and are monitoring the recovery.
All impacted services have now fully recovered.
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This incident was sourced from DALL-E's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.
This incident lasted 2h 17m.
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These incidents from the same provider started around the same time - likely the same underlying issue.
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