Provider incident title: “Incoming webhooks — some requests not processed (encoding in Content-Type)”
Started
Tuesday, May 5, 2026
08:58 PM UTC
Duration
10h 12m
still ongoing
Status: Monitoring Between April 26, 2026, 7:14 PM UTC and April 30, 2026, 4:36 AM UTC, a subset of incoming webhooks to Zapier were not processed during ingestion. Webhooks sent with a Content-Type header that specified a non-UTF-8 character set in the way below were rejected instead of being delivered to your Zaps: Content-Type: application/x-www-form-urlencoded; charset=iso-8859-1 Webhooks using typical UTF-8 Content-Type values were not affected by this issue. If your upstream system sent webhooks matching the pattern above during that time window, those individual events did not trigger your Zaps. Other triggers and webhook formats continued to work as usual. For any specific events that occurred while your app was sending webhooks in that format during the window above, you will need to resend the webhook from the upstream application (for example, by having that app fire the event again or resubmit the payload), so that Zapier receives a new request. Replaying a past run in Zapier does not replace a missing inbound webhook from your app. If you are unsure whether your integration uses that header, check your server or integration configuration for charset=iso-8859-1 (or other non-UTF-8 charset) on application/x-www-form-urlencoded requests to your Zap’s webhook URL.
Status: Investigating We are looking into an issue related to the Klaviyo app returning 522 timeout errors. This is related to an incident with Klaviyo here: https://status.klaviyo.com/incidents/yyh7s59brj67
Status: Investigating We are currently investigating an issue where users receive "Session initialization failed" errors when attempting to connect apps in Zapier.
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This incident was sourced from Zapier's official status RSS feed. Tickerr polls RSS feeds every 10 minutes and merges updates from the same outage into a single incident timeline.
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