Provider incident title: “Some users may experience issues accessing OpenAI accounts”
Started
Friday, June 5, 2026
01:26 PM UTC
Duration
2h 42m
total
Resolved
04:09 PM UTC
Jun 5, 2026
We are investigating the issue for the listed services.
We have identified the issue impacting account access for some users, and we are working on a fix.
We are still implementing the mitigation.
An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.
All impacted services have now fully recovered.
We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.
The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
All users impacted should have received an email with more information. The team is monitoring for additional changes.
The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.
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This incident was sourced from Whisper's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.
This incident lasted 2h 42m.
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These incidents from the same provider started around the same time - likely the same underlying issue.
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