Perplexity AI Partial Outage - May 8, 2026

Type: Incident Duration: 15 minutes Affected Components: Website Jul 30, 17:10:00 GMT+0 - Resolved - This incident has been resolved. Jul 30, 16:55:00 GMT+0 - Investigating - Website is down.

Type: Incident Affected Components: API Aug 6, 05:35:00 GMT+0 - Resolved - Perplexity API experienced 12 minutes of downtime. The incident has been resolved.

Type: Incident Duration: 10 minutes Affected Components: Website Aug 15, 16:40:00 GMT+0 - Resolved - This incident has been resolved. Aug 15, 16:30:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 15, 16:35:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 11 minutes Affected Components: Website, API Sep 16, 16:04:36 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 16:12:03 GMT+0 - Resolved - This incident has been resolved. Sep 16, 16:00:48 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 11 minutes Affected Components: Website Nov 12, 03:59:00 GMT+0 - Investigating - The Perplexity website and mobile app were down for 10 minutes. This incident has been resolved. Nov 12, 04:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 8 minutes Affected Components: Website Nov 13, 02:22:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 02:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 20 minutes Affected Components: API Jan 23, 00:58:00 GMT+0 - Investigating - An issue leading to timeouts in API has been identified Jan 23, 01:18:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 20 minutes Affected Components: API Feb 12, 21:52:00 GMT+0 - Resolved - This incident has been resolved. Feb 12, 21:32:00 GMT+0 - Investigating - An API downtime issue has been identified

Type: Incident Duration: 7 hours and 33 minutes Affected Components: Website Mar 28, 10:03:00 GMT+0 - Investigating - Website was not accessible but has been resolved. We're continuing to monitor. Mar 28, 10:36:00 GMT+0 - Resolved - Issue has be resolved and changes have been rolled back across all geographies.

Type: Incident Duration: 4 hours and 38 minutes Affected Components: Website Mar 28, 16:03:00 GMT+0 - Identified - Website cannot be accessed at the moment for various geographies. We are investigating and will notify once fully operational. Mar 28, 19:31:18 GMT+0 - Monitoring - We are continuing to work on a fix for this incident and implementing fixes for various geos and user groups. Various services will be degraded or inaccessible. Mar 28, 20:41:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 minutes Affected Components: Website Apr 2, 00:01:11 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. Apr 2, 00:03:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 20 hours and 20 minutes Affected Components: API Apr 28, 07:08:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 29, 03:28:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 49 minutes Affected Components: API May 7, 03:43:00 GMT+0 - Investigating - We are currently investigating this incident. May 7, 05:31:43 GMT+0 - Resolved - This incident has been resolved. May 7, 04:31:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 14 minutes Affected Components: Website May 15, 14:44:12 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. May 15, 14:58:11 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 25 minutes Affected Components: Website May 16, 07:14:10 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. May 16, 07:39:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 41 minutes Affected Components: Website Jun 10, 11:50:05 GMT+0 - Investigating - We are investigating slowness and elevated error rates on the Perplexity website. Jun 10, 12:37:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 10, 14:36:10 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 15:31:29 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: API Sep 5, 17:25:07 GMT+0 - Resolved - This incident has been resolved. Sep 5, 16:30:00 GMT+0 - Resolved - We experienced an outage for the API that lasted roughly 20 minutes. This incident has been resolved.

Type: Incident Duration: 3 hours and 2 minutes Affected Components: Website, API Oct 20, 06:54:10 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. Oct 20, 07:32:36 GMT+0 - Identified - We are experiencing an outage related to an AWS operational issue. [https://health.aws.amazon.com/health/status.](https://health.aws.amazon.com/health/status) We are continuing to work on a fix for this incident. Oct 20, 09:24:00 GMT+0 - Identified - We can confirm this is related to an AWS service disruption. <https://health.aws.amazon.com/health/status> We are actively working with AWS on a resolution. We will continue to update this page. Oct 20, 09:40:00 GMT+0 - Monitoring - Most services are operational now, we are continuing to monitor Oct 20, 09:55:49 GMT+0 - Resolved - This incident has now been resolved.

Type: Incident Duration: 5 hours and 17 minutes Affected Components: Website Oct 20, 16:29:14 GMT+0 - Investigating - We are still investigating this incident Oct 20, 15:53:36 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. Oct 20, 16:53:02 GMT+0 - Identified - This has been determined to be related to the earlier AWS service degradation. <https://health.aws.amazon.com/health/status> We are continuing to work on a fix for this incident. Oct 20, 17:34:02 GMT+0 - Monitoring - Error rates have returned to normal. We will continue to monitor Oct 20, 21:10:23 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours Affected Components: Website, API Nov 18, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 13:46:17 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 14:59:39 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 34 minutes Affected Components: Website, API Dec 5, 09:06:41 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 09:23:16 GMT+0 - Monitoring - The service is recovering and we are monitoring; the outage was caused by an underlying service provider issue. Dec 5, 09:41:11 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 18 minutes Affected Components: Website Feb 5, 22:18:11 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. Feb 5, 22:36:11 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 52 minutes Affected Components: API Feb 16, 21:35:20 GMT+0 - Investigating - We are currently investigating this incident affecting Sonar API. Feb 16, 21:48:00 GMT+0 - Identified - We have identified the root cause and working on the mitigation. Feb 16, 22:14:44 GMT+0 - Monitoring - Sonar API is recovering. We'll continue monitoring the service and its health. Feb 16, 22:27:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: Website, API May 8, 00:20:12 GMT+0 - Investigating - A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident. May 8, 00:30:28 GMT+0 - Identified - We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.