Issues with metered billing report generation

Incident update

On March 31, 2026, between 06:15 UTC and 15:30 UTC, the GitHub billing usage reports feature was degraded due to reduced server capacity. Customers requesting billing usage reports and loading the top usage by organization and repository on the billing overview and usage pages were impacted. The average error rate for usage report requests was 15%, peaking at 98% over an eight-minute window. For the billing pages, an average of 56% of requests failed to load the top usage cards. The root cause was an increase in billing usage report requests with large datasets, which exhausted the capacity of the nodes responsible for reporting data. There was no impact on billing charges. <br /><br />We mitigated the incident by adjusting our auto-scaling thresholds to better meet our capacity needs. We are working to improve our metrics to reduce time to detection and mitigation for similar issues in the future.