Provider incident title: “Docs Platform Degraded Performance”
Started
Monday, April 20, 2026
10:28 PM UTC
Duration
16d 14h
total
Resolved
12:55 PM UTC
May 7, 2026
Status: Resolved The issue has been resolved and all models are back to normal operation Affected components command-a-03-2025 (Operational) command-a-vision-07-2025 (Operational) command-a-reasoning-08-2025 (Operational)
Status: Resolved 🎉 The issue has been resolved and we are back to normal. Affected components rerank-multilingual-v3.0 (Operational) command-r-plus-082024 (Operational) rerank-v3.5 (Operational) embed-v4.0 (Operational) rerank-v4.0-fast (Operational) embed-multilingual-v3.0 (Operational) command-r-082024 (Operational) command-r7b (Operational) command-a-03-2025 (Operational) command-a-vision-07-2025 (Operational) rerank-v4.0-pro (Operational) embed-multilingual-light-v3.0 (Operational) embed-english-v3.0 (Operational) embed-english-light-v3.0 (Operational) rerank-english-v2.0 (Operational) rerank-multilingual-v2.0 (Operational) rerank-english-v3.0 (Operational) command-a-reasoning-08-2025 (Operational)
Status: Resolved 🎉 The issue has been resolved and we are back to normal. Affected components embed-v4.0 (Operational) command-a-reasoning-08-2025 (Operational) embed-multilingual-v3.0 (Operational) embed-english-v3.0 (Operational) rerank-v3.5 (Operational) command-a-03-2025 (Operational)
Status: Resolved Docs are back up! Affected components Docs (Operational)
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This incident lasted 16d 14h.
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