Claude Degraded Performance - September 1, 2026

Provider incident title: “Delays in credit purchases”

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Started

Tuesday, September 1, 2026

11:26 PM UTC

Duration

1h 57m

total

Resolved

01:24 AM UTC

Sep 2, 2026

Severity: Degraded Performance|Affected: Claude|Duration: 1h 57m

Incident Timeline2 updates · oldest first

11:26 PM UTC—Monitoring

We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.

01:24 AM UTC—Resolved

This issue has been resolved.

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About This Report

Claude 30-day uptime: 100% based on Tickerr's independent monitoring checks.

This incident was sourced from Claude's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.

This incident lasted 1h 57m.

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