Provider incident title: “Intermittent errors uploading images and videos or using media editing tools”
Started
Thursday, May 21, 2026
04:56 AM UTC
Duration
1h 31m
total
Resolved
06:28 AM UTC
May 21, 2026
Users may experience intermittent issues uploading new images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.
We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.
This incident is now resolved. Thank you for your patience and understanding.
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This incident was sourced from Canva AI's official Atlassian Statuspage. Tickerr ingests updates every 10 minutes to surface incidents as they are posted by the provider.
This incident lasted 1h 31m.
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